Arkansas One Call

When you call AOC?

When you call

What happens when you call AOC for a locate request? You can find out here.

What About Emergencies?

The state law treats emergencies a little different that normal locate requests.

What About Major Projects?

Calling in a Major Project can be easy if you follow a few simple steps...

What About Sub-Contractors?

How do Sub-Contractors fit in with calling in locate requests?

What About Surveys?

What do I do when I'm needing lines marked for design purposes?

Excavator Services Home

What About Sub-Contractors?

How A Locate Should Be Called In When A Subcontractor Will Do The Work:

Arkansas One Call recommends that whoever is doing the actual excavation should call in the locate requests. However, realizing that several utilities use sub-contractors and are calling in those locate requests for the sub-contractors, we have the following recommendation:

If the sub-contractor has been assigned, allow the sub-contractor to call in the locates, the sub-contractor knows when the work will actually take place.

This will alleviate unnecessary additional requests which are costly to all our members in terms of manpower.

If a utility has determined that they will call in all locate requests associated with the utility, the following should occur:

If the sub-contractor has been assigned, the utility should state the name of the contractor and appropriate contact numbers for that contractor. The CSR will place that information in the remarks section of the tickets.
If the sub-contractor has not been assigned, the utility should state that a contractor will be assigned to do the work. The CSR will place that information in the remarks section of the tickets.

Arkansas One Call encourages all utilities to adopt locate call in procedures that facilitate communication out in the field and reduce unnecessary additional requests.

Please remember that a locate request must be renewed due to the following:

Work has not started within ten working days
Work has started within ten working days but will not be completed within twenty working days (call in on the eighteenth working day)
Anytime the markings are not clearly visible regardless of the number of working days that have elapsed.

A sub-contractor will not be allowed to make additional requests locate request submitted by a utility if the remarks do not indicate that a sub-contractor will be used. The CSR will create a new locate request for that caller under his/her own caller record. The CSR will also create a new locate request for that caller under his/her own record if the locate request is no longer valid (see renewal requirements listed above).