Member Services Links
Call Center Tools
There are many tools available to you to help with Damage Prevention...
read moreGIS
The Arkansas One Call GIS department is always busy working on improving our GIS services avail...
read moreARPP
The Arkansas Regulatory Partnership Program, or ARPP, is a cooperative effort between 22 of our state's pipeline and...
read moreArkansas One Call Call Center Tools
Ticket Management
Ticket Management is a web based application that allows members to manage their notifications on-line. There are four areas of access:
- Current Queue Review tickets waiting on delivery
- View Transmits Resend/reprint tickets
- Find Ticket Number View a ticket
- Search Tickets Research a ticket based on contractor name or phone number, or by county, place, and street address
Ticket management is password protected. If you would like to be set up to use this application, please contact Kristin Bryant, our AOC General Manager/Call Center Manager.
GIS
AOC is thrilled to work with and offer, to members and excavators alike, tools to speed up the process of giving, getting, and responding to locate requests. We have invested heavily in GIS mapping software that allows for the use of GPS to pinpoint the work site on a map and have the corresponding member notification databases use the same coordinates.
Over time, the accuracy of our base maps will improve as our callers tell us about new areas and our members, 911 coordinators, and ARKUPS field personnel (DPS) help verify street location information. The ARKUPS DPSs drive, in GPS equipped trucks, over three million miles annually, providing continuous base map updates for AOC.
E-Ticket
Fast and Easy, On-line Locate Requests! Submit requests anytime and the Call Center will process them Monday through Friday, 7AM through 5PM. Receive via email, a copy of each locate request along with a list of member utilities that will be notified. All you have to do is register to use E-Ticket. Once you are registered you can begin entry immediately. No training is necessary. Fill in a few fields and submit your request to the Call Center.